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Optimism Place ~ Women's Shelter and Support Services in Stratford Optimism Place

Outreach Services

Intensive Case Management - Supportive Housing of Perth Program

About Us:
Supported Housing of Perth Program (SHOPP) is a highly collaborative Housing First program serving the City of Stratford, Perth County, and St. Marys. The program provides housing assistance and wrap around support services to people who are experiencing homelessness from the following priority groups:
• Youth 16-24 years of age;
• Adults transitioning from provincial institutions;
• Families with dependent children who face multiple barriers to housing stability; and
• Individuals experiencing chronic homelessness (including those who self-identify as Indigenous).

In coordination with the City of Stratford Social Services Department, SHOPP services are delivered in partnership with four agencies:
• Choices for Change
• John Howard Society of London & District
• Optimism Place Women’s Shelter and Support Services
• Stratford/Perth Shelterlink

Housing Stability Services:

SHOPP Housing Stability Workers provide intensive case management support to individuals and families that have experienced persistent homelessness but are now housed.

The goal is to support individuals and families in achieving stability in their housing by assisting with the transition into a new home, neighbourhood and community.

Housing Liaison Services:
The SHOPP Housing Liaison Worker supports social and private market housing providers interested in making apartments available to individuals and families experiencing homelessness.

By participating in this program, housing providers will be supported by the Housing Liaison Worker during weekdays and a dedicated after-hours telephone response for evenings, weekends and holidays.

Addiction Counselling Services:
Through a designated addiction counselling position, SHOPP offers free, practical and confidential counselling services to anyone participating in the program who has concerns about their own alcohol use and drug use.

Services offered include, but are not limited to:
• Assessment
• Information and support
• Individual and family counselling (in-office, in-home or community-based)
• Referral to treatment services
• Referral to gambling and other behavioural addiction services
• Referrals to community services

After Hours Telephone Support:
SHOPP offers a dedicated phone line in order to support tenants and housing providers
connected to the program. The line is answered from 4:30pm to 8:30am daily and 24 hours on weekends/holidays.

The After Hours Telephone Support is committed to providing a consistent live answer.

Know someone experiencing homelessness in Perth County?
Call the Emergency Community Placement phone line:

Weekdays (Mon-Fri, 8:30am-4:30pm): 519-271-3773 ext. 200
After Hours/Holidays/Weekends: 519-272-2294


Who funds the Supported Housing of Perth Program (SHOPP)?
SHOPP is a Housing First initiative that is provincially funded by the Ontario Ministry of Housing’s Home For Good Program. Delivered by the City of Stratford and local partnering agencies, the program is designed to further the Province’s goal of ending chronic homelessness by 2025.

What is Housing First?
‘Housing First’ is an approach to ending homelessness that centres on quickly moving people experiencing homelessness into permanent housing and then providing additional supports and services, as required and tailored to the unique needs of that individual.

The underlying principle of Housing First is that people are better able to move forward with their lives if they are first housed. It is internationally recognized as a best practice in ending homelessness.

How does someone become a program participant?
The SHOPP intake process draws from the local By-Name List and offers program enrollment to those in situations of greatest urgency. This ensures those with the highest need receive the appropriate level of support as soon as possible.

What is a By-Name List (BNL)?
A By-Name List (BNL) is a real-time, dynamic list of all people actively experiencing homelessness in the community. Rather than being chronological, a BNL orders individuals/families for services and supports based on level of acuity; those individuals with the highest needs are prioritized for services first.

It is considered to be an essential tool in ending homelessness.

What is a VI-SPDAT?
The VI-SPDAT (Vulnerability Index - Service Prioritization Decision Assistance Tool) is a pre-screening tool used to quickly determine if an individual or family experiencing homelessness has high, low or moderate acuity (i.e. level of need). The use of this tool helps determine prioritization of services and responses to homelessness that best support those who are most vulnerable.

A VI-SPDAT should be completed with an individual or family experiencing homelessness so that they can be added to our local BNL.

What about privacy and confidentiality?
Privacy and confidentiality are of the utmost importance. Identifying information is never added to a BNL without a person’s consent. People are asked to share their name, basic information about their homeless experience, and their pre-screening score (VI-SPDAT). This information is shared (with the person’s consent) with identified service providers (on a need-to-know basis only) in order to facilitate prioritized access to housing support options.


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24 HOUR CRISIS LINE: 519-271-5550 or 1-800-265-8598 ; © Copyright 2016 Optimism Place Women's Shelter and Support Services. All Rights Reserved. Charitable Registration Number:130639396RR001